Effective Date: Octobet 1st, 2026
Welcome to CloudMailVault.com (“CloudMailVault,” “Company,” “we,” “us,” or “our”). By registering for an account, accessing our website, or using any of our email hosting, archiving, vaulting, or cloud services (collectively, the “Services”), you (“Customer,” “User,” or “you”) agree to be bound by these Terms of Service (“Terms”).
If you do not agree to all of these Terms, you may not access or use our Services.
1. Account Setup, Identity Verification, & Eligibility
1.1 Accuracy of Information
You agree to provide true, accurate, current, and complete information when creating an account and placing orders. You are responsible for keeping your contact and billing details updated at all times.
1.2 Verification & Fraud Prevention
To prevent unauthorized access, identity theft, and infrastructure abuse, CloudMailVault reserves the right to request identity verification documents or proof of address prior to or after account activation. We reserve the right to decline service or cancel pending orders at our discretion if verification requirements are not met.
1.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, API keys, and root/admin passwords. You assume full responsibility for all activities, data transmissions, and charges incurred under your account.
2. Acceptable Use & Compliance
Your use of our Services is strictly governed by our Acceptable Use Policy (AUP).
You agree not to use the Services for any unlawful, fraudulent, or harmful activity, including but not limited to transmitting spam, unsolicited bulk commercial email, hosting malicious scripts, phishing, or infringing upon third-party intellectual property rights.
CloudMailVault reserves the right to immediately suspend or terminate any account or service found to be in violation of the AUP without prior notice or refund liability.
3. Payments, Billing, & Refunds
3.1 Subscriptions & Automatic Renewals
All recurring plans (monthly, annual, or multi-year) are billed in advance on a recurring cycle. Unless you cancel your subscription before the next billing date via your client portal, your plan will automatically renew, and your saved payment method will be charged.
3.2 Lifetime Plans & One-Time Deals
Lifetime Deals grant access to the specified tier of Services for as long as CloudMailVault operates that specific platform or infrastructure tier.
Lifetime Plans are non-transferable and strictly non-refundable once activated.
Upgrading or expanding Lifetime Plan storage is subject to availability and current upgrade pricing at the time of request.
3.3 Chargebacks & Payment Disputes
Initiating an unauthorized credit card chargeback or PayPal dispute will result in immediate suspension of all associated accounts and services. To restore access, the disputed amount plus any chargeback or administrative fees incurred by CloudMailVault must be paid in full.
3.4 Refunds
Except as explicitly required by law or specified in a promotional guarantee, payments made to CloudMailVault are non-refundable.
4. Service Availability, Backups, & Data Responsibility
4.1 Service Availability (Uptime)
While CloudMailVault strives to maintain high availability and reliability across our enterprise data center facilities, we do not guarantee uninterrupted or error-free operation unless explicitly covered by a separate enterprise Service Level Agreement (SLA).
4.2 Data Retention & Backups
Customer Responsibility: Except where automated archiving or vault backup services are explicitly included in your subscribed plan, you are solely responsible for maintaining independent, off-site backups of your email data, domain configurations, and content.
Data Loss: CloudMailVault is not liable for data loss, file corruption, or service disruptions caused by hardware failures, third-party cyberattacks, user misconfiguration, or account cancellation due to non-payment.
5. Account Suspension & Termination
5.1 Cancellation by User
You may request service cancellation at any time via the CloudMailVault client portal. Cancellation takes effect at the end of your current billing cycle unless immediate cancellation is requested.
5.2 Termination by CloudMailVault
We reserve the right to suspend or terminate your account or access to Services immediately, without prior notice or liability, for:
Non-payment or past-due invoices.
Material breach of these Terms or the Acceptable Use Policy.
Conduct that poses a security risk to CloudMailVault, our network, or other customers.
Compliance with court orders, subpoenas, or legal mandates.
5.3 Data Purging Upon Termination
Upon account termination or cancellation, all associated data, archived emails, and configurations stored on CloudMailVault servers may be permanently deleted from our primary systems. Deleted data cannot be recovered.
6. Limitation of Liability & Indemnification
6.1 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDMAILVAULT PROVIDES ALL SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
6.2 Limitation of Liability
IN NO EVENT SHALL CLOUDMAILVAULT, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO CLOUDMAILVAULT IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6.3 Indemnification
You agree to defend, indemnify, and hold harmless CloudMailVault from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, or your violation of these Terms.
7. Modifications to Terms & Services
CloudMailVault reserves the right to modify these Terms, pricing, or service specifications at any time. Notice of material changes will be posted on our website or sent to the primary email associated with your account. Your continued use of the Services following the posting or delivery of updated Terms constitutes your agreement to the revisions.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the designated courts having jurisdiction over CloudMailVault.
9. Contact Information
If you have any questions or concerns regarding these Terms of Service, please reach out to our legal and billing desk at support@cloudmailvault.com
Effective Date: October 1st, 2026
At CloudMailVault.com (“CloudMailVault,” “we,” “us,” or “our”), we respect your personal data and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your information when you access our website, purchase our email and archiving services, or interact with our platform.
1. Information We Collect
We collect information directly from you when you register an account, utilize our services, or communicate with our support team.
Account & Contact Data: Name, business name, physical address, phone number, email address, and account login credentials.
Billing Information: Credit card details, billing address, payment processor IDs, and transaction history.
Service Usage Data: IP addresses, login logs, system metadata, bandwidth consumption, device identifiers, and browser details recorded during interactions with our cloud vault and email infrastructure.
Email & Archive Contents: Data, messages, and attachments routed or archived through your CloudMailVault services, which are stored securely and encrypted according to your plan configuration.
2. How We Use Your Information
We utilize the collected data strictly for legitimate operational and business purposes, including:
Service Delivery: Provisioning, maintaining, and operating your email hosting, cloud archiving, and storage accounts.
Billing & Account Management: Processing invoices, renewals, account notifications, and transactional communications.
Security & Abuse Prevention: Monitoring outbound email traffic to prevent spam, phishing, unauthorized access, and violations of our Acceptable Use Policy (AUP).
Technical Support: Diagnosing infrastructure issues and responding to user support requests.
Legal Compliance: Complying with applicable legal obligations, law enforcement requests, and regulatory data retention mandates.
3. Data Sharing & Disclosure
CloudMailVault does not sell, rent, or lease your personal information to third parties or advertisers. We only share information under the following conditions:
Third-Party Service Providers: Trusted vendors who perform infrastructure, data center hosting, payment processing, or customer support services on our behalf. These vendors are bound by strict confidentiality and data protection obligations.
Legal & Regulatory Requirements: Disclosure required by law, subpoena, court order, or to cooperate with valid law enforcement investigations.
Platform Security: To enforce our Terms of Service, Acceptable Use Policy, or to protect the safety, security, and rights of CloudMailVault, our users, or the general public.
Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of the business assets.
4. Data Security & Storage
Security Measures: We employ industry-standard administrative, physical, and technical safeguards—including TLS/SSL transit encryption, storage encryption, firewalls, and strict access controls—to protect your personal data and archived communications.
Data Hosting Locations: Our primary infrastructure operates within secure, enterprise-grade facilities in the United States and the European Union.
Data Retention: We retain your personal and account data for as long as your account remains active or as needed to comply with our accounting, legal, and operational obligations.
5. Cookies & Tracking Technologies
We use essential cookies and similar web technologies to ensure our website and webmail interface function properly, maintain user sessions, and gather general traffic analytics. You can disable non-essential cookies through your browser settings, though doing so may affect certain website functionality.
6. Your Rights & Choices
Depending on your region, you may have the following rights regarding your personal information:
Access, correct, or request the deletion of your personal data held by CloudMailVault.
Request a portable copy of your account information.
Opt-out of non-essential account or promotional communications (system maintenance and billing notifications cannot be opted out of).
To exercise any of these rights, please submit a request through our support portal or email privacy@cloudmailvault.com.
7. Third-Party Links
Our website and communications may contain links to external third-party sites or tools. CloudMailVault is not responsible for the content, privacy practices, or policies of third-party platforms.
8. Updates to This Policy
We reserve the right to revise this Privacy Policy periodically to reflect infrastructure, service, or regulatory changes. Updated versions will be published on this page with an updated “Effective Date.” Continued use of CloudMailVault services after modifications constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our privacy compliance team at privacy@cloudmailvault.com.
Last Updated: October 2026
At CloudMailVault, we provide robust email, cloud vault, and data retention services. Customers are permitted to utilize all subscribed system resources, provided usage remains within fair operational boundaries and adheres to applicable law. If you anticipate high-intensity resource usage, please submit a request via our support portal prior to execution.
1. Abuse Definitions
1.1 Resource Abuse
Definition: Any activity—whether intentional or unitentional—that consumes excessive infrastructure resources (such as CPU, RAM, network bandwidth, or storage I/O) to an extent that degrades platform performance or impacts other tenants on our shared network.
1.2 Unsolicited Communications & Email Misuse
Prohibited Outreach: Unsolicited communications consist of any email transmission sent without the explicit, verifiable consent of the recipient or a reasonable expectation of receipt.
Included Categories: Prohibited outreach includes, but is not limited to:
Spam, cold outreach, and unsolicited bulk commercial messaging.
Mass marketing campaigns and purchased lead generation lists.
Phishing, domain spoofing, deceptive messaging, and malware transmission.
List Sourcing: The use of rented, scraped, harvested, purchased, or otherwise non-consensually collected recipient lists is strictly prohibited.
Evasion & Controls: Any attempt to circumvent, bypass, or manipulate CloudMailVault abuse filters, outbound sending quotas, rate controls, or reputation management relays is forbidden.
Penalties: Initiating or permitting unsolicited communications is grounds for immediate service termination and a permanent ban across all CloudMailVault services.
1.3 Malicious Content & Illegal Activity
Executable & Harmful Code: Hosting, relaying, or storing scripts, executables, or payload files intended to execute harmful actions against third parties or triggered via bulk automations is prohibited.
Legal Compliance: Content hosted, vaulted, or sent through CloudMailVault must comply with all local and international laws governing the jurisdiction where the server or customer resides.
Consequences: Hosting or distributing malicious content will result in immediate service termination without prior notice.
2. Enforcement & Remedial Action
2.1 Malicious & Intentional Infringements
Intentional abuse includes any action knowingly performed by the account holder or authorized third-party users that violates the abuse definitions in Section 1.
2.2 Violation Response & Resolution Process
When a potential violation or abuse event is detected:
Service Suspension: CloudMailVault reserves the right to immediately isolate or restrict affected accounts to mitigate infrastructure damage or external delivery impact.
Support Ticket Notice: A priority abuse notification ticket will be generated and sent to the primary contact email registered on the account.
Reactivation Protocol: Once the account holder responds acknowledging the breach and provides a viable remediation plan, services may be reactivated. The account holder then has 24 hours to fully rectify the underlying issue and prevent recurring offenses.
3. Domain Names, DNS, & Identity Security
3.1 Prohibited Infrastructure Misuse
For domains registered, hosted, or configured through CloudMailVault services, the following activities are strictly banned:
Distribution or control of malware and botnet operations.
Phishing schemes, identity spoofing, and pharming.
Utilizing DNS controls to facilitate spam delivery or relay unauthorized traffic.
3.2 Mitigation & Reporting
When actionable evidence of DNS or domain abuse is verified, CloudMailVault will take prompt steps reasonably necessary to disrupt the malicious activity, including domain holds, DNS record resets, or suspension.
3.3 Prohibited Account & Domain Practices
Registering or maintaining accounts with fraudulent or intentionally inaccurate contact information.
Utilizing CloudMailVault resources to infringe upon third-party copyrights, trademarks, or intellectual property rights.
Hosting or distributing Child Sexual Abuse Material (CSAM)—which will be terminated immediately and reported to law enforcement authorities.
Attempting to circumvent prior account bans or active suspensions.
4. Reporting Abuse
To report violations of this Acceptable Use Policy, please submit details to our compliance desk at abuse@cloudmailvault.com. We retain all abuse logs and audit records for a minimum of two (2) years. Failure by account owners to respond to or resolve valid abuse reports will lead to service suspension or total termination.